FAQ
General
- Simply register with your email and you’re good to go! The setup will guide you how to activate your account. In order to comply with applicable law, we will require certain personal identification documents for verification purposes, and certain information about your business.
- We require an iDenfy personal identity verification, along with certain company documents.
- We will specify which documents are required depending on the information you fill in during the registration.
- Verification is usually done within one business day. This means that an account is typically ready for use the day after all the required documents have been provided.
- You can use password protection and also secure your login with Google 2FA. This can be set up in the dashboard in Settings – Security. There, you can change your password, set up two-factor authentication and create a callback password, which is used for the hash calculation of the HTTPS webhook notifications for all your API keys. It is strongly recommended that you set 2FA as an additional security measure.
- No, we do not. The best approach is to create two accounts, one for testing purposes and another for production. If you need some crypto for testing, please send an email to [email protected] and provide your wallet addresses or a lightning invoice. We recommend testing with Litecoin, USDT over TRON, or Bitcoin Lightning wallets.
Here are some recommended wallets for testing:
Litecoin wallets: https://litecoin.org/
LN wallets: https://www.walletofsatoshi.com/ or https://phoenix.acinq.co/
Tron wallets: https://tron.network/wallet/.
When ready, integrate our API into your website using the production account. - Yes, the first account that is set up has admin permissions. Once activated, you can set up multiple other user accounts with different permissions and restrictions in Settings – Users. You can even create another unrestricted (admin-level) user account under your account – it only cannot have the right to create and delete additional accounts. You can also create read-only accounts which may only view the account data, or support accounts with reduced permissions.
- That depends entirely on your settings. An incorrectly funded invoice can be refundable, underpaid, or overpaid. Or, you can set up the system to automatically accept such overpayments and/or underpayments by setting acceptable percentages and a hard stop in Fiat equivalent in Settings – Invoice.
- You cannot send tokens directly between networks. If you attempt to do so, they will either arrive in a different wallet than you intended, or in one that may never be claimed. This effectively means that any such mispaid funds will be lost. Although Confirmo may attempt to recover such a mispayment, we cannot guarantee a positive result. In the event of a successful recovery, a minimum fee of 20 USD/EUR or 10% of the recovered amount will be charged.
Invoicing
- Invoices are a simple but effective means for accepting cryptocurrency payments from your customers. We offer a payment gateway, email invoicing, payment & donation buttons, and a point-of-sale app (BTC LN only). Each can create a unique invoice with a QR code, which the end user scans with their crypto wallet to send the funds to your account. Together, these solutions offer an integrated system for accepting crypto payments in any business, be it an e-shop or brick-and-mortar store.
- We support API-generated invoices, e-mail invoices, payment & donation buttons, and a 100% free point-of-sale app on the App Store and Google Play. We now also support the WooCommerce payment plugin.
- We currently support the following cryptocurrencies: BTC, BTC (Lightning), ETH, SOL, LTC, TRON, USDC and USDT.
Would you like to see another cryptocurrency here? Contact us at [email protected] - Absolutely. Our open API is very flexible and can be adapted to almost any use-case. Read the documentation to discover all of its possibilities.
- We guarantee the exchange rate at the time of your transaction, ensuring you receive the exact amount requested. Even with crypto volatility, if you request $100, you will receive $100, minus our 0.8% fee.
- You can set notification emails for payments received through payment & donation buttons and API payments in Settings – Notifications, and these notifications have granular parameter controls. You can also view the invoices’ history in the Confirmo dashboard, showing you when each invoice was created, paid, and confirmed.
Withdrawals
- You can withdraw your funds through Settlements and Payouts:
Settlements are daily, weekly or monthly outgoing transactions to your linked bank account or crypto wallet. Settlements can be used to send Fiat, but also crypto and stablecoins, and work on a set-and-forget basis like traditional standing orders.
Payouts are one-time, on-demand transactions to a crypto wallet. This means they can be only used to send cryptocurrencies, but on an on-demand basis like traditional payment orders. - Payouts are withdrawals in crypto or stablecoins to a crypto wallet. With the Confirmo API, you can customize them to your needs:
1) Send any number of payments at once (Mass Payouts)
2) Schedule regular withdrawals (Recurrent Payouts)
See Payout pricing - Payouts can be used to withdraw cryptocurrencies from your balance.
You can use payouts to send crypto to your traders, contractors or employees without having to own your own crypto wallet. You can set the API to send thousands of one-time crypto payments simultaneously, which is what we call Mass Payouts. This feature is especially useful for businesses or platforms which need to distribute funds to a large number of recipients. - You can withdraw your funds in various crypto and fiat currencies.
Mass Payouts:- • BTC, BTC (Lightning)
- • ETH
- • LTC
- • USDC (Ethereum)
- • USDT (Tron)
Withdrawable from merchant EUR and USD balances.
Crypto Settlements:- • BTC
- • ETH
- • LTC
- • USDC (Ethereum)
- • USDT (Tron)
- • SOL
- • TRX
Fiat Settlements:- • EUR
- • USD
- • CZK
- Payout Fees:
- • Payouts carry a base fee of 0.5%
- • This fee decreases as your company's turnover increases
- • Each payment method also carries a standard network fee
For example, if you send $100 worth of BTC to your contractor, they will get the full $100 in BTC. The associated transaction and network fees will be deducted from your USD or EUR balance.
See Payout pricing
Settlement Fees:- • Settlement withdrawals do not carry a fee
- • Standard bank fees apply
POS Terminal
- A POS is a point-of-sale terminal, which can be used to accept in-person payments. Confirmo offers a POS smartphone app for iOS and Android which can be used to accept Bitcoin Lightning payments in your brick-and-mortar store, live event and more. You can pair multiple devices to a single Confirmo account using a code in the Confirmo account.
- 1. Sign up or Log in to Confirmo.
2. Go to your Dashboard.
3. Open "Payment tools" and then "POS Setup".
4. Follow the on-screen instructions.
5. Copy the provided pairing code.
6. Install the “Confirmo POS” app on your iOS / Android device.
7. Enter the pairing code when prompted.
8. That’s it! You can now start invoicing.
- Creating a Confirmo account and using our POS app is free of charge. Invoices are charged with a standard 0.8% fee.
- They can initiate payments in two ways. Either by scanning a QR code with their smartphone or tablet, or by using NFC technology if their wallet supports it. With NFC, customers simply move their mobile device or NFC tag close to your device running the Confirmo POS to start the payment process. The Confirmo POS also supports The Bolt Card.
- They can use any Lightning-enabled wallet with Confirmo’s Lightning POS terminal, as long as it supports QR code scanning or NFC tag reading. Some popular Lightning wallets include Breez, BlueWallet, Zap, Phoenix and Wallet of Satoshi.
- Yes, for Lightning payments, we recommend that all users open a channel with our public Bitcoin Lightning node. This ensures instant and free payments from their Lightning wallets.
Confirmo.net public Lightning Network node: 02ff30e83896d453cfc89ff4dd06d23d793b7246f154c210324adc1d42c849ce74@34.254.1.242:9735
Node information: Amboss Explorer, 1ML Statistics